Customer Service - TOS - Cookies - Privacy

Common Questions - Terms of Service and Cookies Policy. Choose the Questions You May Have Below.

You may place an order 24 hours a day - 7 days a week. To place an order - simply select the BUY link on our online shopping pages. We now use PayPal. When you use PayPal - your financial information is not shared with the merchant. Once your payment is complete - you will be emailed a receipt for this transaction - from PayPal and - another - from JAN VOICH DESIGNS (Jan Voich & Associates, SL). The name that appears on your bank statements is: PAYPAL*JANVOICHASS.
We accept Visa - Master Card - American Express and Discover with online PayPal payments.
Protecting your order information is a priority. When you place an order we offer a secure server for both your credit card and personal information. The secure server software (SSL) encrypts all information before it is sent. Your personal information is decoded by us and your credit card information is decoded directly by the payment system. Only PayPal is permitted to view your credit card number.
Payments are processed via Paypal and a Paypal account is not required. The paypal system will guide you through the transaction using any major credit card or a PayPal account. There are no additional taxes added to the price for the US. You only pay the product and shipping.

For the EU - VAT charges will be billed to you with a separate invoice. VAT is not included in the prices.
We do give discounts for large quantites.

The following shipping costs will be added to the purchase price of each item when you check out and before paying.
  • Up to $49.00 $10
  • $49.01 - $85.00 $16
  • $85.01 - $191.00 $25
  • $191.01 - $295.00 $40
  • $295.01 - $1300.00 $78 - additional shipping charges may apply.
All shipping charges are what we pay the companies. We do not add on to their prices - and in many cases - actually pay for part of your costs.

The prices - will appear on your checkout page - before you enter your final payment information.

Pack & Perch Beach Chairs are shipped from El Segundo, CA - via UPS Ground - within the 48 Contiguous States.

International orders are shipped USPS - the fees will be emailed to you with an invoice for extra shipping and handling.
We offer Worldwide Delivery. Items up to $49.00 - are shipped by Air Mail.

Other items are shipped UPS EXPRESS SAVER - extremely reliable - deliveries will arrive approximately 3-4 business days after they have been sent - depending on destination.

Please note there are no weekend deliveries. We will confirm your order via e-mail.
For International orders - our experience indicates that the products we offer should not be detained in customs for any reason.

International Buyers Please Note: Import duties - taxes - and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
You will be able to track your order with the tracking number and link we send you with your order confirmation. We will E-mail you the Shipment number as soon as the order has been dispatched and you simply write it in.
Items purchased from JAN VOICH DESIGNS may be returned within 15 days of purchase. Following your notification by e-mail to us of your intent to return products - please re pack your unused merchandise - enclose a copy of the invoice - “RMA” Authorization - certify and insure the package - email tracking number to us - and send it by UPS to:

Jan Voich Designs c/o Bonilla 929 Dune Street El Segundo, CA 90245

For questions concerning returns - please contact us

All Returns require issuance of a Return Merchandise Authorization (“RMA”) prior to the return shipment. To request an RMA, please contact our customer service department at
We will refund the amount of the items returned to your credit card account once we receive the merchandise in the same condition in which it was sent.

Shipping and handling charges are nonrefundable. All returns must include return address and phone number. In the event that we paid more than what we charged you for shipping - the actual shipping amount paid by us will be deducted from the return amount.

If your merchandise arrived damaged - please contact us immediately and we will send you refund instructions.

All Returns require issuance of a Return Merchandise Authorization (“RMA”) prior to the return shipment. To request an RMA, please contact our customer service department at
JAN VOICH DESIGNS is committed to ensuring the privacy of our customers. The personal information that you provide when making a purchase or subscribing to our page remains on our secure server and is kept confidential. Information collected from our Web server is anonymous and helps us to see which items of JAN VOICH DESIGNS are more popular. This allows us to improve the quality of your online shopping experience by offering more of the products and designs you prefer.
Our Goal is to provide you - with exclusive - quality products - designed in our Studio - and made to last a lifetime or more. We treat each order with rapid deliveries - answering all questions immediately via emails and phone.

Customer Service - TOS - Cookies - Privacy

Terms of Web Site Use and Disclaimer Updated: JANUARY 18 2019

All site design - text - graphics - images - interfaces and the selection and arrangements thereof - are proprietary to JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL.
Permission is granted to print in hard copy portions of this Web site for the sole purpose of placing an order with us. Any other use of materials on this Web site - including reproduction for purposes other than those noted above - distribution - modification or republication - without prior written permission of JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL is strictly prohibited.
All trademarks - service marks - and trade names registered or not (collectively the Marks) are proprietary to JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL or other respective owners that have granted JAN VOICH DESIGNS and Jan Voich & Associates SL the right and license to use such marks.
All Designs and images are protected under copyright law. Unauthorized reproduction or use is prohibited. Copyright © 1995 - 2019 Jan Voich and Associates, SL All Rights Reserved. Any legal processed will be conducted in the states of California - New Mexico USA or Spain.
Patent and licensing inquiries: Email INFO@JVOICHDESIGNS.COM. Pack and Perch is a Trade Mark of Jan Voich and Associates, SL. All Rights Reserved. PATENTED. ALL PATENT INFRINGEMENTS WILL BE ENFORCED. Needlepoint Designs by Samantha Taylor and Samantha Taylor are Trade marks of Jan Voich and Jan Voich and Associates, SL All Rights Reserved. All Samantha Taylor Designs images are protected under copyright law. Unauthorized reproduction or use is prohibited. Copyright © 1995 - 2019 Jan Voich and Jan Voich and Associates, SL All Rights Reserved.
You may not reproduce, modify, create derivative works, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Content on our websites. NOTE: crawling the website contents is permissible if done in accordance with the provisions of our robots.txt file, however, scraping the sites without the prior consent of JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL is expressly prohibited.
JAN VOICH - JAN VOICH DESIGNS and Jan Voich and Associates SL is the exclusive owner of all content on the websites, that the websites cannot be used for commercial activities, and that no automated systems or software are authorized or allowed to extract data from the website for commercial purposes - including - however not limited to: use of meta tags, hidden text or metadata with our trademark, logo, URL or product names without our written consent.
All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on JAN VOICH - JAN VOICH DESIGNS and JAN VOICH AND ASSOCIATES (hereinafter *owners*) Online Services and Content belong to the *owners* and/or third parties (which may include you or other users.) The *owners* reserve all of its rights in Content and Online Services.
Nothing in the Terms grants you a right or licence to use any trade mark, design right or copyright owned or controlled by the *owners* or any other third party except as expressly provided in the Terms. You will not collect content or information, or otherwise access our websites, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission.
We do not offer discounts other than those published within this site. For large quantites please contact us.
Price and availability information is subject to change without notice.
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (External Sites). JAN VOICH DESIGNS and Jan Voich & Associates SL are not responsible for the availability of - or the content located on or through - any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
We do take custom orders - time permitting. Should you be interested - please contact us via email:
We do sell wholesale - please inquire

Customer Service - TOS - Cookies - Privacy


Our website uses Cookies which enable us to improve the website performance for you and other visitors to the site. By using our website and agreeing to this policy, you consent to our use of Cookies. We use technologies on the site (the Site) to collect information that helps us improve your online experience.

In this Cookie Policy, we refer to these technologies, which include cookies, pixels, web beacons and gifs, collectively as cookies.

This policy explains the different types of cookies used on the Site and how you can control them. We may change this Cookie Policy at any time. Please take a look at the last effective date at the top of this page to see when this Cookie Policy was last revised. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site.

Any personal information that we collect through the use of cookies is obtained through transparent notice to you and through your consent. Where applicable, we provide you with the opportunity to opt out. We hope that this Cookie Policy helps you understand, and feel more confident about, our use of cookies. Please also see our Privacy Policy to understand the other ways in which we use information we collect about you. If you have any further queries, please contact us at
Cookies are small text files that are stored on your computer or mobile device. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (e.g. by remembering your user preferences).

If you do not know what cookies are, or how to control or delete them, then we recommend you visit - or - and for detailed guidance. To stop cookies being installed on your Browswer - visit - or Below is a description of the cookies we use on this site and what we use them for.
Cookies are files created by websites you visit. They make your online experience easier by saving browsing information. With cookies, sites can keep you signed in, remember your site preferences, and give you locally relevant content.

There are two types of cookies:

First-party cookies are created by the site you visit. The site is shown in the address bar. Third-party cookies are created by other sites. These sites own some of the content, like ads or images, that you see on the webpage you visit.

Currently we operate an *implied consent* policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser*s anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc).
These are cookies that are set by this website directly.

1st Party Visitor Cookie (sc_is_visitor_unique)

This cookie is set our website when you visit. When it is first set, a random id is generated and stored in the cookie in order to avoid counting you as a visitor more than once (e.g. if you are on a mobile device and your IP address changes while you browse). Similarly to the is_unique cookie, this cookie also stores a count of your returning visits. Duration: 2 years

Note: It is possible to set up your computer to automatically refuse 3rd party analytics cookies from (Unfortunately it's not technically possible to do this for 1st party cookies as they are set directly by the website you are visiting)
We use StatCounter Analytics to collect information about visitor behaviour on our website. StatCounter Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. For more information - visit -

These Cookies enable us to: Improve the usability of the website Deliver an efficient site for you to view as anticipated Review customer use of the site and movement throughout Allow for continual development to the site to make it more functional for you - our end user To recognise your computer when you visit our website To track your navigation of our website, and to enable the use of the Search feature on our website Provide additional accessibility options for you such as change in viewing options eg font size etc.

This Analytics data is collected from pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name, telephone number, postal address and email address) so this information cannot be used to identify who you are. Duration: 5 years

The information that is recorded consists of the date and time of visit, ip address, browser (e.g. Firefox 3.5), operating system version (e.g. Windows XP), screen resolution (e.g. 800x600), referring link, the current page url and the current page title.

The StatCounter Cookie determines whether you are a first-time or returning visitor to our website and to estimate the number of unique visits to the site. No personal information is stored in the cookie. The Cookie is persistent with a life of 5 years. You can refuse all StatCounter analytics cookies - learn more here. You can find out more about StatCounter Analytics position on privacy as regards its analytics service at
Social Media Cookies Use of links from this site to social media and similar sites such as Facebook, Twitter, Google+ AddThis YouTube etc may result in cookies being placed on your machine by those organisations and their associates.
We use third party services to serve ads on our site such as Google Adsense. You may receive cookies from these third party advertisers when using this site. To opt-out of targeted/behavioural ads from this network please follow the links below:

You may also use the NAI opt-out link below to opt-out of targeted/behavioural ads from >70 other participating members. CONSUMER OPT-OUT. Please note that opting out of a network does not mean you will no longer see online advertising. Instead, it means that you will no longer see targeted/behavioural advertising (i.e. advertising tailored to your browsing history, preferences and usage patterns) via the network from which you have opted out.
For more information about third-party advertising networks and similar entities that use these technologies, see, and to opt-out of such ad networks’ and services’ advertising practices, go to

Opting out of third party targeting or advertising cookies does not necessarily mean that you will not see our advertising on third party websites, only that this advertising will not be targeted to you through the use of third party cookies.

You may refuse to accept cookies from this Site at any time by activating the setting on your browser which allows you to refuse cookies. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider's website via your help screen. You may wish to refer to for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

Privacy Policy

Customer Service - TOS - Cookies - Privacy


Terms of Web Site Use and Disclaimer Updated: MAY 25 2018

Effective date: May 25, 2018

Privacy Policy of

Jan Voich Designs ("us", "we", or "our") operates the website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

- Email address
- First name and last name
- Phone number - Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
About cookies
How to control and disable your cookies

Use of Data

Jan Voich Designs uses the collected data for various purposes:

- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Spain and choose to provide information to us, please note that we transfer the data, including Personal Data, to Spain and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Jan Voich Designs will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Jan Voich Designs may disclose your Personal Data in the good faith belief that such action is necessary to:

- To comply with a legal obligation
- To protect and defend the rights or property of Jan Voich Designs
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

    By email:

    Privacy Policy of


Feel free to email or phone us - with any questions - to provide some feedback on our products - give us suggestions for new ideas and themes - or to just say hello !

TOLL FREE - 1.888.606.9222